Contactless payments launch across London’s transport network

Thinking Highways
By Thinking Highways September 16, 2014 14:45 Updated

Contactless payments launch across London’s transport network


From today, Tuesday 16 September, millions of customers will have easier and more convenient journeys as Transport for London (TfL) introduces contactless payments on Tube, tram, DLR, London Overground and National Rail services that accept Oyster.

The new option, which is part of a range of improvements TfL is making for customers, means that there is no longer any need to spend time topping up Oyster balances because fares are charged directly to payment card accounts.

Contactless payment cards are debit, credit, charge or pre-paid cards which can be used to make quick, easy and secure payments for everyday purchases of £20 and under. There is no need for a PIN or a signature; customers simply have to touch their card on the reader. This technology is becoming increasingly common, with half of Londoners already having a contactless card.

Contactless payments work in the same way as Oyster, charging customers an adult-rate pay as you go fare when they touch in and out on readers at the start and end of every journey. Customers using contactless payments for their travel will benefit from having their fares capped – this automatically calculates the best value for their contactless travel in a day or over a seven-day period from Monday to Sunday. TfL continues to remind customers about card clash – it is essential they only touch one card on the reader to avoid paying with a card they did not intend to pay with.

The Mayor of London, Boris Johnson, said:

‘Londoners and visitors to our great city can now get from A to B with a simple flourish of a contactless payment card. This is a great leap forward for our transport network and a world first for a capital that’s leading the way by using the latest technology to help people get around.’

Shashi Verma, TfL’s Director of Customer Experience, said:

‘Accepting contactless payments on transport in London is a fantastic achievement for our city – it provides our customers with the most convenient way to pay for their travel and highlights the capital’s position as a world leader in transport ticketing, technology and customer service.

‘Oyster will continue to be available, with contactless payments being another option that lets our customers travel without the need to top up Oyster credit. I would like to remind all of our customers to only touch one card on the reader to avoid paying with a card they did not intend to pay with.’

Contactless payments were launched on London’s buses in December 2012 and have been a resounding success, with over one million customers using their contactless payment card to pay their bus fare around 20 million times. Each day there are around 70,000 payments made using contactless on London Buses. In April 2014 a pilot of the contactless system started on the Tube and rail network involving around 5,000 customers.

All UK issued contactless American Express, MasterCard or Visa credit, debit, pre-paid cards will be accepted for contactless payments. Other methods of contactless payment that meet financial industry standards, including mobile phones, may also be accepted. Some non-UK cards may not be accepted, card holders can check the TfL website before attempting to use them for travel.

Thinking Highways
By Thinking Highways September 16, 2014 14:45 Updated